Soup Van Manager

Job No: SVDP927
Location: Box Hill

Join one of Victoria's Leading Not-For-Profits!

Full Time, Ongoing Role

Tax Reducing Salary Packaging + Car + Car Parking + more!


The St Vincent de Paul Society and its wide network of volunteers provide practical frontline support, advocacy and friendship for the most vulnerable members of the community. If you are someone who wants to do life changing work and make a real impact upon the people in your community then please read on!

The Role

We have an exciting opportunity for a passionate advocate to join the Society as the Soup Van Manager. The Soup Van Manager provides operational support and resourcing for the Soup Van Program across Victoria. The position will lead, create and implement systems in line with the mission, vision and values of the organisation, including volunteer recruitment, workforce planning, budgeting, and policy development.

This role will lead a review of the work ensuring the adequacy of infrastructure, maintenance of the required standards, and that it continues to meet the needs of our communities. There is opportunity and support to grow the service where emerging need is identified.

What is the Soup Van Program?

The primary aim of the Soup Van Program is to offer food, assistance, friendship and connection to the wider community, to people who are experiencing, or at risk of homelessness or disadvantage. This program operates within the mission, vision and inspired values of the St Vincent de Paul Society. The Soup Van Program is delivered by volunteers who manage the daily food operation, nightly operations and delivery of food to people seeking assistance.

The Soup Van Program is part of a team known as Special Works. Special Works may be established where a St Vincent de Paul Conference or St Vincent de Paul Council identifies a specific need which cannot be satisfied within the normal scope of the St Vincent de Paul Conference or Council activity. Special Works are established by, and responsible to, the St Vincent de Paul State Council.


Your excellent leadership skills and experience of managing large teams will see you coaching and developing a highly skilled and motivated team of employees and volunteers. As a fantastic communicator you will quickly build strong relationships across the organisation and with our external stakeholders. Your passion for social justice and deep understanding of issues surrounding homelessness will see you build the Society’s reputation and continue bringing new learnings into the organisation and out in the field.

Known for being detail orientated, you will enjoy the role's focus on assessing and measuring performance. You will develop robust reporting to understand our impact and current and emerging needs to inform future services.

You will enjoy the varied nature of this role and will thrive on no two days being the same.

This is a unique and truly fabulous opportunity for someone who wants to contribute their skills to an organisation committed to helping others.

Key accountabilities include:

  • Support the Soup Van Leaders to build a cohesive and engaged team and foster a culture with our mission at its centre
  • Assist with providing induction and training plans for volunteers
  • Ensure all compliance is up to date and in line with the Society's expectations
  • Delivery of clear, documented processes for all Soup Van Operations
  • Provision of reporting for the Soup Van Operations Manager
  • Succession needs forecasted and development plans implemented


  • Tertiary qualifications in Welfare or equivalent (highly regarded)
  • Commercial Food Safety Certificates (highly regarded)


  • Exceptional people and coaching skills
  • Outstanding written and verbal communication skills
  • Highly skilled at forging internal and external relationships
  • Strong analytical & reporting capabilities
  • Innovative & practical in problem solving
  • Strong attention to detail
  • Effective judgement & decision making
  • Strong time management skills, including the ability to meet deadlines and balance priorities
  • Ability to work well under pressure
  • Ability to work effectively with large volunteer teams

Knowledge / Experience (ideal)

  • Demonstrated experience in managing multi-site operations
  • Demonstrated commitment and/or working knowledge of working alongside people experiencing disadvantage and marginalisation
  • Demonstrated experience of working in the food or hospitality Industry (preferred)
  • Demonstrated experience in developing and sustaining effective working relationships in order to achieve effective outcomes for people who access the Soup Van program.
  • Experience developing and monitoring program metrics
  • Experience leading and engaging people to achieve objectives
  • Experience coaching and developing employees in a large team


  • Respects the work of volunteers
  • Understanding and empathy for people experiencing or at risk of homelessness or disadvantage.
  • Behaves in an ethical and professional manner at all times
  • Flexible and adaptable
  • Strong customer service orientation
  • Leadership, courage and resilience
  • Outcomes driven
  • Willingness to travel throughout Victoria as required
  • Willingness to vary normal working hours (at least one evening every week)
  • Awareness of, and ability to work within, the ethos of the Society

 Why work for us?  We offer:

  • Excellent working hours of 37.5 hours a week
  • Tax Reducing Salary Packaging + Car + Car Parking + mobile phone + other fantastic SVDP benefits
  • We are committed to professional development to make sure that your career keeps growing while you’re working with us
  • We make an incredible difference in the lives of over 300,000 people every year
  • We believe in families, so we like to provide a family-friendly environment in which to work
  • We have a very diverse infrastructure portfolio which keeps the job interesting!
  • We offer a place where you know you are contributing to a charitable organisation committed to helping others. We are passionate about #Social Justice
  • We have some great talent who are happy to share their experience and skills to help you on your way
  • We live and breathe our values


Vinnies changes lives every day

If making a difference in your local community is important to you and you meet our essential requirements we can’t wait to hear from you. Please send us your updated CV and a cover letter that tells us a little more about you and why you would be perfect for the role. Please click here for a copy of the Position Description.

* Driving License is essential *

Applications close: Sunday 10 November 2019

 Interviews will be held on Wednesday 13 November 2019

Please note that prior to any offer of employment, pre-employment checks must be completed. These will include reference checking, a national criminal history check and current working with children check.

St Vincent de Paul Society Victoria is proactive in supporting child safety

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