Regular Giving & Supporter Experience Specialist

Join one of Victoria's leading not for profits and be a part of something big!

Competitive Salary + Tax reducing salary package

Full time | Ongoing Role | Location: Box Hill | Monday to Friday

About St Vincent de Paul Society

For more than 170 years we have been providing practical and compassionate support to people across Victoria whose daily struggles can include putting food on the table, paying essential utilities and ensuring their children remain at school to obtain an education.

Our organisation provides many services and programs, including soup vans, education programs, home visitation programs and VincentCare Victoria (VCV), which assist some of Victoria’s most vulnerable communities, such as people experiencing homelessness, the housing crisis and family violence, and the elderly.

Little bit about the role

The Regular Giving & Retention Specialist is responsible for increasing donor lifetime value through strategic retention, onboarding, stewardship and regular giving growth initiatives.

The role leads the design and execution of donor welcome journeys, supporter care strategies, and immersion experiences that strengthen connection to mission and deepen long-term engagement.

This position also develops and implements acquisition, retention, and upgrade strategies to grow the Society’s regular giving program, ensuring supporters feel valued, informed and inspired to continue their impact.

Key Selection Criteria

• Minimum 3 years’ experience in coordinating a regular giving program.
• Demonstrated experience growing and retaining a regular giving program, including onboarding, upgrade and retention strategies.
• Strong understanding of donor lifetime value modelling and retention metrics.
• Ability to coordinate multi-channel fully integrated campaigns between the various 3rd party and internal teams involved in launching and running the campaigns and processing the responses.
• Strong project management skills with the ability to develop and implement strategic and creative campaign approaches, with demonstrated ability to manage and support numerous stakeholders to successfully deliver business outcomes within defined timelines.
• Extensive knowledge of web, mobile and interactive technologies in a direct response environment.
• Experience using Customer Relationship Management (CRM) systems: Microsoft Dynamics CRM experience is desirable. 

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• We make an incredible difference in the lives of over 300,000 people every year.
• We believe in families, so we like to provide a family-friendly environment in which to work.
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.
• Hybrid working model.

Where good happens #Goodworks

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter that tells us a little more about you and your suitability for the role.

Please click here for a copy of the Position Description.

Applications close: 15th March 2026 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received, rather than after the advertised closing date. SVDP reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure due consideration is given to your suitability.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

St Vincent de Paul Society Victoria is proactive in supporting child safety; we value diversity and aim to build an inclusive environment that champions, embraces and respects differences; we encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientations, and gender identities and expressions.

No agencies please.