ICT Level 1 Support Officer

Support ICT initiatives for one of Victoria's leading not-for-profits

Competitive Salary + Tax reducing Salary Packaging 

3 Positions Available | Full time | Ongoing Role | Location: Box Hill | Monday to Friday

About St Vincent de Paul Society

For more than 170 years we have been providing practical and compassionate support to people across Victoria whose daily struggles can include putting food on the table, paying essential utilities and ensuring their children remain at school to obtain an education.

Our organisation provides many services and programs, including soup vans, education programs, home visitation programs and VincentCare Victoria (VCV), which assist some of Victoria’s most vulnerable communities, such as people experiencing homelessness, the housing crisis and family violence, and the elderly.

Little bit about the role

We’re looking for a reliable, detail-oriented individual to join our ICT team as an L1 Helpdesk Support. This role is ideal for someone who enjoys solving problems, working with a range of technologies, and providing helpful, professional support to end users. 

This is predominantly a on-call role. You’ll be working onsite, especially during the initial training period, with the ability to transition to hybrid work (including working from home) once you’re up to speed. The role includes after-hours support on a rotating roster, so flexibility is important.

Your responsibilities

• Responding to IT support requests via phone, email, and the Helpdesk system.
• Troubleshooting hardware, software, and network issues for internal users.
• Logging, tracking and resolving service requests in a timely manner.
• Providing step-by-step support and guidance to staff with varying levels of IT knowledge.
• Setting up and maintaining user accounts, devices, and access permissions.
• Installing, configuring and updating desktops, laptops, printers, and mobile devices.
• Assisting with onboarding new staff and setting up workstations and access.
• Supporting wider ICT projects and rollouts across different departments.

About you

• Excellent verbal and written communication skills
• Experience with IT Procurement, including PC’s, Laptops, Phones, POS, Printers hardware.
• Experience with IT systems and application implementations that support key business requirements.
• Experience with creating IT Documentation.
• Experience with Microsoft Windows desktop operating systems - Windows 10 and 11.
• Current Drivers Licence and vehicle.
• Ability to work constructively and productively in a small team environment supported by vendors in an outsourced environment.

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• We make an incredible difference in the lives of over 300,000 people every year.
• We believe in families, so we like to provide a family-friendly environment in which to work.
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

Where good happens #Goodworks

If this opportunity sounds perfect to you and you meet our essential requirements, we can’t wait to hear from you! Please send us your updated CV and a cover letter that tells us a little more about you and your suitability for the role.

Please click here for a copy of the Position Description.

Applications close: 17th July 2025 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received, rather than after the advertised closing date. SVDP reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure due consideration is given to your suitability.

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

St Vincent de Paul Society Victoria is proactive in supporting child safety; we value diversity and aim to build an inclusive environment that champions, embraces and respects differences; we encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientations, and gender identities and expressions.

No agencies please.