E-Commerce Coordinator

• Join one of Victoria's Leading Not-For-Profit Organisations!
• Full-time, ongoing position
• Competitive Salary + Super + Tax Reducing Salary Packaging

Join our dynamic team as an eCommerce Coordinator and take the lead in driving online sales across Shopify, eBay, and other exciting marketplaces! If you're a tech-savvy, strategic thinker with a passion for optimizing online platforms and enhancing customer experiences, this role is for you.

About Vinnies:

On the frontline and face-to-face, the St Vincent de Paul Society Victoria and its wide network of over 12,000 volunteers provide practical welfare support, advocacy and friendship for the most vulnerable members of our community. Key services include Vinnies Shops; Vinnies Soup Vans; support programs for people experiencing mental illness; home visitation; youth programs; assistance for asylum seekers and refugees; education and tutoring; and a range of other volunteer-run initiatives that assist people in need.

Through these programs, we offer 'a hand up' to people in need by respecting their dignity, sharing our hope, and encouraging them to take control of their destiny. Driven by this mission, the Society is one of the most recognised and highly regarded charitable organisations that has been providing support to Victorians for 160 years. As part of our eCommerce team, you’ll play a vital role in connecting our products to customers nationwide, all while fostering a culture of continuous improvement and growth.

Your Impact:
As the eCommerce Coordinator, you’ll manage the day-to-day operations of our online sales platforms, ensuring product listings shine and conversions soar. You’ll take charge of platform management, SEO strategy development, and team leadership, all while contributing to a positive customer journey.

What You'll Do:

• Oversee Shopify, eBay, and other marketplace operations to ensure smooth, accurate listings.
• Optimize product listings with attention-grabbing descriptions, keywords, and imagery.
• Expand our reach by managing listings on Amazon, Catch, Kogan, and more.
• Research new marketplaces and growth opportunities to keep our eCommerce strategy ahead of the curve.
• Develop and execute smart SEO strategies to boost organic traffic.
• Use Google Analytics 4 and other tools to monitor marketplace performance and turn insights into action.
• Collaborate with marketing for aligned campaigns across PPC, social media, and more.
• Deliver an exceptional online shopping experience by addressing inquiries and resolving issues promptly.
• Stay on top of the latest eCommerce trends and best practices to continuously improve our platforms.
• Lead and inspire a team of eBay Support Officers, fostering a culture of growth, collaboration, and excellence.
• Provide clear direction, support, and feedback, ensuring team success and development.
• Drive continuous improvement in everything we do, from day-to-day tasks to long-term strategies.

What You Bring:

• Minimum of 3 years’ experience in eCommerce, with expertise in Shopify and eBay.
• Proven success in product listing optimization and marketplace management.
• Strong SEO skills and proficiency in Google Analytics 4.
• Experience leading teams to achieve great results.
• A proactive mindset, keen problem-solving ability, and a positive team spirit.

Bonus Points For:

• Experience with Magento or other eCommerce platforms.
• Knowledge of PPC advertising and digital marketing strategies.
• Familiarity with CMS and basic HTML.

Please click here for a copy of the Position Description.

What Vinnies can Offer You:

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• We are committed to professional development to make sure that your career keeps growing while you’re working with us.
• We make an incredible difference in the lives of over 300,000 people every year.
• We offer a place where you know you are contributing to an organisation committed to helping others. We are passionate about #Social Justice.
• We have some great talent who are happy to share their experience and skills to help you on your way.

Apply Now!

This is an exciting opportunity not to be missed! If you are passionate about making change and contributing to the Society's future we cant wait to hear from you. Please send us your updated CV outlining how your experience meets the key requirements found in the Position Description.  

Please note that prior to any offer of employment, pre-employment checks must be completed. These will include reference checking, a national criminal history check and current working with children check.

St Vincent de Paul Society Victoria is proactive in supporting child safety

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences.

We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientations, and gender identities and expressions.